Returns and Refunds
Autozonepartsusa strives to make every purchase wrinkle free. That's why we secure our merchandise with a warranty policy that enables customers to avail of returns and refunds in case they receive defective or wrong merchandise.
How to Claim Warranty
If you wish to initiate a warranty claim, please have the following information ready before contacting us:
- Proof of the issue (clear images or videos showing the defect)
- Warranty documents signed at the time of placing the order
- A diagnostic report by an ASE-certified mechanic — required if images/videos are unavailable
Before initiating a warranty claim, ensure all pre-installation checks were followed at the time of installation — this eliminates the most common issues and expedites your claim.
How to Initiate a Return
We take all measures to ship a good working unit in the first place. If you still wish to return your used engine or transmission due to any issue, follow these guidelines:
- Contact us on our dedicated support toll-free number 1-(800)-805-5708 or email us at info@autozonepartsusa Mon–Fri, 9:00 AM – 6:00 PM CST.
- You have a 6-month return and replacement warranty from the date of delivery to return the merchandise.
- Our support team will initiate the pick-up procedure upon approval from the warranty team. We will provide a BOL (Bill of Lading) that needs to be printed and shown to the driver at the time of pick-up.
- Returned merchandise must be in the same condition or with the same packaging as originally shipped. The ability to process returns is limited if the merchandise received is modified, damaged, or partially/fully installed.
- A refund will be initiated after we receive and inspect the returned item. Original transportation costs will be covered by us if the return is approved.
- We have room for exceptions for a used engine if it is received damaged or accepted incorrectly by us.
- Once we receive the merchandise, we will initiate the replacement or refund as per your requirement.
- In case of a refund: it will take 3–5 business days (excluding holidays and weekends) to process back to your source account.
- In case of a replacement: we will take 3–5 business days to deliver the replacement merchandise per our standard fulfillment process.
- Defective merchandise must be picked up prior to the replacement shipment or refund initiation.
What to Do in Case of Failed Delivery
Though the occurrence of such circumstances is negligible — as we maintain close oversight over our shipments and partner with the best delivery providers in the USA — some unavoidable situations can arise.
When merchandise is not delivered, it will automatically be returned to Autozonepartsusa. Once received, we offer two resolutions:
- Resend the merchandise through a different carrier at no additional cost to you
- Issue a full refund upon request if you no longer wish to receive the order